Exiis Corporation Support Team

Since the very beginning of Microsoft Windows for Workgroups, Exiis Corporations team of talented professionals have been in the trenches, working side-by-side with business owners and IT professionals, offering affordable and predictable networking support for their organizations. Exiis Corporation provides on-site support in California, Colorado, and Nevada while also providing remote support to many states in the US. Our success is built on taking the time to understand our client’s needs, provide solutions that make sense, while delivering our services in a fast and efficient manner. Our centralized knowledge base of technical information, customer relations management, and escalation processes continues to build a large and dedicated base of clients.

The talented and diverse collection of individuals with unique abilities and specialties has come to be known the “Exiis Partner Team”; a team dedicated to the success of their clients network needs, the personal achievements of each other’s goals, and the common desire to grow Exiis Corporation as the nation’s number one provider in computer and network needs. While the “core” team at Exiis Corporation consists primarily of full-time employees, it becomes necessary from time-to-time to contract with individual consultants who may possess additional skills that are not available internally. On other occasions, there are times when our internal resources are over-loaded and the need for an additional set of hands presents itself.

When advanced supplemental knowledge and expertise is required, Exiis Corporation will “sub-contract” the additional work to other partners who has proven themselves as “subject matter experts” in that particular field. Whether the need for the contracted person is to supplement an area of technology or to assist our internal team, the process of becoming a contracted team member is exactly the same as being picked for a full-time position.  Exiis Corporation makes no exceptions to certifications, experience, and demonstrated competency in the product the contractor supports. In fact, many of our core team members started out as supplemental support professionals.

Our core partners offer support and consulting services for most Microsoft products and technologies. Our extended partner team offer support in areas where additional specialization is needed. Some examples of our extended partner’s services are:

·         Apple OS networking and applications

·         Linux, Unix, and Sun Solaris administrators

·         On-site and remote Cisco support

·         ERP and MRP resources

·         Vertical Marketing and Product Support

·         Part-time CIO, MIS, and Project Management

·         Custom Web Applications

·         Electronic Data Integration

·         SQL Server Development

·         Advanced SharePoint Development

·         SMS Management

·         Biz Talk Application Development

·         Telecom and VoIP

Advantages of Joining the Exiis Partner Team

As a full-time team member, you’ll receive constant training and support for the Microsoft products and technologies you are wishing to excel; company benefits, great pay, and exposure to top-level executives will heighten and propel your career goals. As an extended member of the team, you’ll receive exposure to many different network designs and support situations, while having the added benefit of working with the best Microsoft support professionals in the business. Additional benefits for all team members include:

·         Providing excellent client support and product expertise builds confidence within yourself, the client, and the organization.

·         Access to many “Subject Matter Experts” enhances the building of knowledge among team members and builds on our current centralized knowledgebase of technical solutions.

·         Growth within Exiis Corporation and personal associates with increased client recognition and respect. As you are assigned and accumulate more clients, both personal and professional goals are increased proportionally to one another, increasing the quality of life you experience.

·         Sales and Marketing take care of all aspects of locating, qualifying, and submitting clients for consulting and support operations; allowing you to concentrate directly on delivering your core specialties without the hassle of accounting and collection tasks.

·         Our Marketing team will be representing your unique talents, certifications, and specialty to current and potential clients—your skills will be broadly announced and registered into our partner team resource database for all team members to access at any given time.

·         The client is at the heart of everything we do, communications is the soul. You will be communicating and submitting the status of your support incident to clients, team members, and the management staff at Exiis Corporation in a clear, well documented, and professional manner at all times.

·         You will receive access to our extensive knowledgebase as well as access to internal documents that are not published to the general public, providing you with valuable insight into new problems and solutions that are under development. Out database provides our team members with information on best practices, professional documents, escalation procedures, and exceptional knowledge and experience based on Colorado’s fasted independent groups of professional support engineers.

·         You have the full support of Exiis Corporation in instances where you become ill, are attending seminars, or simply on vacation—knowing your clients will not be left in the dark when it comes to support issues. This is extremely beneficial to our outside partners who sometimes run into scheduling problems or excessive work over-flow—knowing they can contact Exiis Corporation to pick up the slack allows them to manage their independent client support issues.

·         Partner Team members whose relationship is based on a sub-contractor model receive the additional freedom of completing their work assignments at their own pace, naming their own hours, and managing their clients at a more personal level.

·         As a 1099 sub-contractor, you receive all payments in full, allowing you to make your own adjustments for personal income taxes, insurance requirements, and expenses. With these relationships, we suggest you obtain a flat-rate phone service, high-speed DSL Internet connectivity, and a SOHO where it is quiet and you can concentrate solely on the client support issue.

·         Simplified, risk-free invoicing and consistent payment schedules provide “peace-of-mind” that you’ll receive timely payment for the work you have completed without the hassle of having to deal with collection and receivable challenges oftentimes associated with independent business ownership tasks.

Extended Team Qualifications

Clients at Exiis Corporation have come to trust and rely on our organization to deliver high-quality IT support for their organizations. Extended Partner Team members go through the same rigorous process as core team members, some of these processes include:

·         A proven track record of providing consistent, quality, professional support in the area of specialization you have chosen to provide.

·         At least 5 years of consistent IT consulting and support experience that is documented and verified by our Human Resources department.

·         Independent, private-practice consulting firms must demonstrate an active client base of which they are providing ongoing support services.

·         Current certifications and vendor-related professional certifications are verified to be accurate and true.

·         Excellent written and verbal communication processes will be tested to ensure you are able to meet our high demands for quality assurance.

·         A high-level technical interview is conducted to weed out “paper” certifications and to gain a complete knowledge of your ability to support the client.

If you have what it takes to join our professional team of IT professionals, and can provide support for any of our Exiis Partner Team divisions, we encourage you to take the first step by emailing your resume and qualifications to: careers@exiis.net. Upon review, our Human Resource Manager will contact you for additional information and may schedule a technical interview with one of our managers.

Additional Information