Quality of Life Improvements and Technical Expertise with Our Advanced Virtual Office Technologies

Provide Excellent Support with our Advance Network Technologies

Advance networking technologies, fault-tolerant network infrastructure, and advanced technologies deliver superior client relationships during mission-critical and server-down instances. Built on some of the most advanced technologies available today, Exiis Corporation’s “Virtual Office” infrastructure connects internal and sub-contracted partners together in a seamless, integrated, advanced environment that promotes client support and team collaboration among our team members and partners. By providing an environment that fosters growth, client satisfaction, and real-time access to other IT professionals, clients receive efficient, cost-effective support to their networking support requests.

Our advanced infrastructure design encompasses several data centers located in Colorado, California, and Nevada which provide multiple links to our centralized client database, centralized knowledgebase, and multiple Internet technology tools that enhance the client and partner network. Our primary data center is located in Denver, Colorado which acts as the central hub for backup, disaster, and recovery planning. Our Colorado data center provides a robust communications process which supports our collaboration and communications backbone.

For full-time team members, Exiis Corporation’s VoIP PBX system allows for internal communications among fellow team members, allowing for a seamless integration of voice mail, integrated email, and inter-office transfers and conference calling. The system was recently rebuilt and redesigned from the ground up utilizing advanced technology improvements based on Microsoft’s “Unified Messaging” and “Information Workflow” platforms. The infrastructure supports “real-time awareness”, “instant messaging” technologies, and complex “integrated” workflow rules, ensuring constant communication options between team members.

From virtually any location with an Internet connection, team members can access and retrieve information located on their Microsoft Exchange Server. Team members can access additional servers such as Microsoft Customer Relations Manager, Microsoft Office SharePoint Server (MOSS), Microsoft Project Server, and a host of other applications that support our client-centric support environment. When necessary, dedicated “Virtual Server” images of all Microsoft Operating Systems are available through “Terminal Services” which allow support engineers to create “Virtual Networks”, test “Virtual Settings”, and validate server changes and their effect on services before ever making a change on the client network.

Safe and Secure Access

Every step has been taken to ensure access to company and client information is safe and secure while also making it highly available by support professionals. The “Virtual Office” environment allows for support professionals to safely share information between each other and to have clients access complete, historical project history of all cases requested. Our in-depth documentation process, together with complete reporting of work performed and actions taken, allow for any of our engineers to access information when they are providing additional support to our clients and when their lead technician is unavailable. The additional value-add of clients having access to the exact same information in real-time mode demonstrates our commitment to exceptional client communications.

Our adaptation to a “Virtual Office” environment has attracted some of the best IT professionals in the field today. Their ability to work from home, access client resources, and provide exceptional client relationships has contributed to a low turn-over rate and an enhanced lifestyle for our Partner Team members.

Everyone Wins

Our centralized “Virtual Office” resources allows for fast, efficient, and cost-effective solutions for our clients. In today’s IT environment, accesses to most systems are available over the Internet, which eliminates costly “truck role” and “on-site” service fees to our clients. Having immediate access to client systems ensures clients their system will be supported and their problem resolved much more quickly, eliminating the need to wait for the technician to arrive on site. These solutions lower the over-all cost of outsourced IT support saving significant costs over the traditional IT model.

For our highly trained and experience IT support professionals, the elimination of high gas costs, vehicle maintenance, and auto insurance is a huge advantage. Additionally, out IT professionals can assist and support clients no matter where they are located—from down the street to across the nation, which allows for additional work opportunities and advancement. Finally, clients have access to real world specialists who work with Microsoft technologies on a daily basis.

More Information

To learn more about working at Exiis Corporation or on how to become part of our professional team of IT consultants, refer to the links below: