San Luis Obispo, California
Paso Robles, Templeton, Morro Bay
Microsoft Cisco Computer Consulting Professionals
Commonly Asked Questions

For immediate server support, call (877) 752-1122 or email support@exiis.net

·         What size organization do you support? Exiis Corporation supports organizations of all shapes and sizes.  Because of our diverse team of support professionals, most organizations find Exiis Corporation can bring some level of value added services to their information technology environment. For smaller organizations, Exiis Corporation can help support complicated server products such as Microsoft Exchange, Small Business Server, and Microsoft Internet Security and Acceleration Server (ISA). Mid-sized organizations that are growing and expanding often ask for assistance with items such as complex routing rules, branch office support, and higher-end products such as Microsoft SQL server and Microsoft Customer Relations Manager. Enterprise companies need assistance with larger support items such as Microsoft Office SharePoint Server (MOSS) and Microsoft Operations Manager (MOM). As you can see, there are many areas where Exiis Corporation can assist organizations of all sizes.

·         Are you local or do you log-in remotely? That depends entirely upon the situation at hand. Obviously, if server or network hardware has failed, then a local network engineer is necessary on-site to replace or repair the damaged equipment.  Under other circumstances, such as an Exchange server not delivering email or a SharePoint site not searching documents properly does not require an on-site visit and a remote connection to the server is all that’s needed. In many cases, when an on-site visit is required, Exiis Corporation has a team of nation-wide Microsoft and Cisco Certified Support Engineers that can visit the site physically to address the problem. If a technician is not available in your area, Exiis Corporation has partnered with other organizations for complimentary, parallel use of internal resources, sharing technicians when clients are located out of the normal geographic boundaries. In both cases, your case is resolved quickly and efficiently.

·         Can Exiis Corporation offer customized application development? Exiis Corporation’s team of Microsoft Certified Developers follow the Microsoft Solution Framework (MSF) design process, which ensures custom application development and designs enforce security and best practice recommended processes. This includes providing the client with complete documentation of services rendered and access to that information 24 hours a day via their client portal site.

·         Can Exiis Corporation assist us with communication processes between Exchange and Entourage Clients? Both servers utilize the same protocols for communication between them.  The differences between the two servers are relatively small and the communication process between them share common processes. By utilizing additional options, such as Outlook Web Access, your network environment becomes even more flexible, with additional options available to all users.

·         Does Exiis Corporation Provide Support for Windows Clustering Services? Yes, Exiis Corporation has extensive knowledge and understanding of the many clustering services available to our clients. There are software and hardware solutions available—the “right” choice depends entirely on the client and how much they want to invest into the solution. The non-stop, continuous abilities of server clustering is a tempting and oftentimes welcomed solution—clients should realize the costs are not inexpensive, but the solution can be a true, mission-critical solution, should their server fail.

·         Do you offer support for in case of a fire or flood? Exiis Corporation can assist your organization in creating and enacting a complete disaster recovery and continuity plan in the event of a catastrophic problem occurs. Disaster recovery addresses issues such as a server-down situation where new hardware is being installed and information from backup needs to be replaced. Continuity planning addresses constant availability in the event of a fire, flood, earthquake, hurricane and other natural events. By having additional servers located away from your physical location, should the servers and location get destroyed, your capability to continue operations from the remote servers keeps you operational.

·         Do you offer relocation or additional build-outs of existing systems? Organizations that are moving to newer facilities often find it is an excellent opportunity for them to modify and upgrade their current infrastructure design. In many cases, Exiis Corporation can re-design the current routing and communication processes to that increases network efficiency and availability. Organizations that are expanding by adding additional facilities need a robust communication plan that will connect the branch offices together with redundant, fault-tolerant, fail-proof solutions. There are many ways to accomplish these requirements based on proximity of the original office and the new office. Exiis Corporation can assist you in finding the perfect solution based on your requirements.

·         Do you offer branch-office support? Organizations that have office located in various states across the nation need to have a centralized information technology team to assist in operations. If your organization has additional branch offices in other states, chances are Exiis Corporation has a support engineer located nearby that can assist in adding additional network equipment, configuring routers and switches, and managing Windows Servers. Our remote Help Desk can assist local administrators when minor changes or adjustments are necessary to increase network performance and response. Contact us today for additional information on this topic.

·         Our Active Directory does not seem to be functioning as expected; can Exiis Corporation assist us with fixing our AD? Active Directory in smaller organizations usually installs correctly without too much trouble. Over the years, as the organization grows and becomes more complex, the need to manage your Active Directory becomes apparent. This is especially true if you have merged with another organization or have determined the need for additional domains and cross-domains are necessary for functional or security purposes. Active Directory replication of objects or how Group Policies have been enforced will become more dependent on a fully functional Active Directory hierarchy design that enforces security and replication. Exiis Corporation can assist your organization in determining the exact requirements you need to enforce proper AD functionality within your environment.

·         What are your documentation practices and do we receive information on work performed? Exiis Corporation utilizes the Microsoft Solution Framework (MSF) to ensure all actions taken when working on your system is well-documented and follows industry “Best Practice” recommendations. Clients receive access to a dedicated Microsoft Office SharePoint Server (MOSS) site that reports and records these processes in real-time, so there’s never a question of work performed. The SharePoint site is available to our clients 24 hours a day, 7 days a week, where they can log on at their convenience and check the status of work performed.

·         Our company is growing and we are having difficulties tracking our customer interactions; can Exiis Corporation help us in determining a CRM product that makes sense? A good CRM product has high availability, intelligent tracking, extensive reporting capabilities, and excellent security options. Microsoft’s Customer Relations Manager (CRM) is the ideal choice when it comes to tracking customers, service requests, follow-up, and open cases. Built on a modular design, CRM allows you to use only the components you need to ensure customer relationships are maintain correctly and properly managed. Designed and developed to be secure by default, Microsoft Customer Relations Manager is tightly integrated with the Active Directory as a single source for security management. Contact an Exiis Corporation CRM Support Professional for additional assistance in determining if Microsoft CRM is right for you.

Additional Questions

We encourage clients to submit additional questions at anytime they need assistance with their information technology needs by contacting an Exiis Corporation Customer Support Representative at 877-752-1122 or my emailing support@exiis.net.