Buena Park Computer and Network Support
Buena Park, Anaheim, Huntington Beach
Frequently Asked Questions
Professional local and remote IT Services Available in Buena Park, Anaheim, Huntington Beach, Brea and all of Orange County
For immediate server support, call (949) 468-0001 or email support@exiis.net
How can I be sure my network is up and running 24X7? Exiis Corporation has a modern “Network Operations Center” (NOC) dedicated to monitoring remote network servers 24X7 utilizing some of the most advanced tools available on the market today. For example, by utilizing Microsoft Operations Manager, our network and server support professionals can monitor your network and all of its devices for potential failures, bottlenecks, and security. Additional networking tools allow us to monitor servers in a mixed environment as well, such as Linux, UNIX, and Apple-Macintosh. Monitoring your server provides you and your organization with the peace of mind that network services will always be available.
· What are some of the benefits of outsourcing network services to Exiis Corporation? Exiis Corporation is a fully fledged Microsoft and Cisco Certified Partner, which means we have advanced and on-going training with Microsoft Products and Technologies as well as Cisco Networks. Our involvement with your network can be as little or as much as your organization needs to ensure a well-balance team of network specialists. For example, we can monitor your network servers 24X7 for any issue that may develop, catching it quickly by proactively addressing a concern before it becomes a problem. Alternatively, we can act passively during normal day-to-day network operations but when a problem occurs that is outside the scope on your internal IT department, network administrators can contact our professional remote Help Desk for answers and assistance on those matters. Our flexible “Pay-As-You-Go” solution allows you to pay only for the services you need without a long-term contract or monthly recurring fee.
· When is it appropriate to outsource IT support? End users, management, and staff need assistance and support. When questions arise concerning application configurations, remote laptop users, and complex Microsoft Office solutions, answers should be readily available. Exiis Corporation’s remote “Help Desk”, staffed by a team of Microsoft Certified Support Professionals can address these questions in a quick, efficient, time-saving manner that frees your IT team from having to put off major projects to answer simple problems. In many cases, IT support and management are not highly trained in complex Excel spreadsheets or created a complex Word macro. In these cases, end-users receive fast, courteous response from experienced Microsoft Office Support Professionals.
· How Can Exiis Corporation assist us with an internal “Portal” site? Exiis recommends utilizing the powerful Windows SharePoint Services (WSS) which is available as a free download from Microsoft. Windows SharePoint Services (WSS) is a complete, pre-built document and collaboration add-on that addresses items such as: Document Versioning, Workflows, and various Team Sites and Wiki’s. WSS is completely customizable by “Power Users” within the organization and easily understood by the average “end-user”. WSS is most suitable for smaller organizations that have “basic” document management requirements.
For larger organization or those that need to manage hundreds or even thousands of documents, who fall under regulatory compliance, and who are seeking a complete “one-stop-portal”, Exiis recommends utilizing the full version of Microsoft Office SharePoint Server (MOSS). MOSS allows for organizations to manage thousands of documents with complete security control, custom branding, advanced search, inter-operability with third-party applications, and a whole host of other features such as: Excel Services, Forms Server, and Business Catalog Services. Microsoft Office SharePoint Server (MOSS) is the de-facto standard for internal portal solutions.
· Why does Exiis Corporation recommend upgrading to the latest release Of Microsoft Exchange Server? Microsoft Exchange Server is the premier messaging and collaboration server, providing more than simple email messaging. For example, Microsoft Exchange Server provides many solutions for task management, calendar sharing, and appointment setting. The latest release takes into consideration intelligent routing features, regulatory requirements, and advances anti-spam solutions. Even if you are using another email solution, such as an ISP POP 3, Novell, or even Notes, Exiis can migrate that information from your legacy server into the latest release of Microsoft Exchange Server. The Microsoft Exchange client, Microsoft Outlook, is increasingly becoming more intelligent—set-up is performed seamlessly with the latest release, where end-users simply supply their email address—Exchange Server handles the remaining set-up processes, requiring less time from internal IT support departments and ensuring the client is set-up correctly, the first time, without the hassle of continuing calls into the Help Desk.
· What about Linux and UNIX integration? Organizations considering testing an application that runs on a Linux or UNIX server can do so with EMC’s VMware or Microsoft’s Virtual Server software, which allows you to create a Linux or UNIX server, virtually, on a Windows computer. By testing in a virtual environment, Linux and UNIX Developers and administrators can ascertain the functionality of the application they are considering just as if it was a physical server attached to the network. If the application and the solution behave as it should, a physical server can be purchased and joined into the network. If the application does not deliver as expected, there are no additional costs and the organization has saved them from purchasing additional server hardware that was not necessary.
· Can Exiis assist us with Microsoft SQL and other database services? Most business owners and administrators associate Microsoft SQL Server with high-end accounting programs, such as Microsoft Dynamics Great Plains (GP), Solomon, and Axapta. Microsoft SQL Server is also the database server for additional applications, such as Microsoft Customer Relations Manager (CRM), Microsoft Office SharePoint Server (MOSS), and Microsoft Operations Manager (MOM). Supporting all versions and flavors of Microsoft SQL Server and Desktop Server is essential—IT organizations that don’t support SQL services are simply inadequate to your organizations needs, Additional SQL server support for other applications such as Oracle, MySQL, and additional options are simply required. Exiis Corporation can assist with all SQL database requirements, regardless of the version or the provider, simply because SQL services and databases all share a common hierarchy and can be accessed by virtually any application in one matter or another. If you have a current, third-party SQL solution, Exiis can demonstrate why it makes sense to move to Microsoft SQL Server and how that move can save you valuable licensing costs, increase productivity, and lower user interactions.
· We are a small company looking to expand and streamline our IT infrastructure—how can Exiis assist us in this process? Exiis Corporation is a full service, customer-centric, professional Information Technology (IT) provider of outsourced technology support and consulting services. Our teams of Professional consultants and support engineers have been providing local and remote network, server, and application support for nearly two decades, making us one of the oldest, experienced, and trusted outsourced IT service providers. Our unique “Pay-As-You-Go” model allows business organizations of all sizes to determine exactly how much they would like to spend on their outsourced IT budget, without the hassle of complicated monthly returning fees or long-term contracts.
· What are some of the other benefits we will receive by outsourcing out IT requirements with Exiis? Remote “Help Desk” Solutions: End users, management, and staff need assistance and support. When questions arise concerning application configurations, remote laptop users, and complex Microsoft Office solutions, answers should be readily available. Exiis Corporation’s remote “Help Desk”, staffed by a team of Microsoft Certified Support Professionals can address these questions in a quick, efficient, time-saving manner that frees your IT team from having to put off major projects to answer simple problems. In many cases, IT support and management are not highly trained in complex Excel spreadsheets or created a complex Word macro. In these cases, end-users receive fast, courteous response from experienced Microsoft Office Support Professionals.
· What about Firewall and VPN solutions? Cisco and Microsoft Certified security engineers can safely secure you network to prevent common attacks and intrusion attempts. Cisco PIX firewalls provide an easily managed firewall solution for most networks. Other firewall products, such as Microsoft Internet Security and Acceleration Server (ISA) provides real time monitoring and alert features, tight integration with Active Directory, and unlimited VPN connectivity. When considering security options, an Exiis CISSP certified security specialist can assist your organization with the correct equipment that will meet business and legal requirements.
· What can we expect as a support solution to Microsoft Great Plains within our organization? Complex enterprise applications are mission-critical to the success of your organizations. Applications such as: Microsoft Dynamics Great Plains (GP), Navision, Solomon, Macula, MAS 90, and QuickBooks are extremely important to keep operational. Exiis Corporation can assist your organization in providing fault-tolerant solutions, backups, and mission-critical failover solutions
When answering complex questions such as Microsoft Great Plains Solutions, Cisco Firewall solutions, and Microsoft ISA solutions, the end-solution is not as “clear” as we would like it to be in any particular environment, Exiis Corporation recommends IT Managers, Senior Staff Advisors, and others contact Exiis for a complete environmental assessment.